Frequently Asked Questions

Everything you need to know about your HeatsBox experience, from shipping to product care.

What is the typical shipping time for a HeatsBox order?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.

Does HeatsBox offer a warranty on its products?

Yes, all HeatsBox devices come with a standard 2-year limited warranty that covers manufacturing defects and electronic malfunctions under normal use.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.

Are HeatsBox materials food-safe and BPA-free?

Absolutely. All inner containers are made from high-quality stainless steel, and all plastic components are 100% BPA-free and food-grade certified.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.

How do I clean my HeatsBox?

The removable inner containers are dishwasher safe. The heating base should be wiped down with a damp cloth only; never submerge the electronic base in water.