Returns & Refunds Policy

We want you to be completely satisfied with your HeatsBox experience; if you are not, you can return your unused product within 30 days of delivery. Please ensure all original packaging and accessories are included to qualify for a full refund.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Item

Securely place the HeatsBox and all its components in the original packaging to prevent damage during transit.

3

Ship It Back

Affix the provided shipping label or use a tracked carrier of your choice to send the package to our designated return center.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing